Interview questions-general part 3

 Explain the importance of an organization?

Organization is actually a process of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities carried out to earn or produce asset or profit. It may be trade, commerce, industry or service.

15. What are the different types of rooms exist in a hotel?

Various types of rooms in a hotel are:
• Single Room
• Double Room / Twin Room
• Triple Room
• Dormitory
• Cabana
• Studio
• Suits - Single suits, Double suits, Duplex suit, Royal Suit, Pent house

 What is the difference between check in and check out?

Action of arriving and registering in a hotel is called check in. There are various formalities, which are involved with check in procedures i.e. allocating a room, taking guest's name, asking the guest to sign the hotel register whereas action of leaving and paying the bill after a stay in a hotel is called check out process. The formalities, which are involved with check out process, are presenting the bill and making sure it is paid, taking the room key, etc.

 What do you mean by Concierges, Errand Card, Image building?

• Concierges: It can be an employee of a hotel who serves guests with duties similar to those of a butler.
• Errand Card: It is a task card, which mentions the room number, guest name, and luggage types, which is prepared by the reception and hand over to bellboy.
• Image building: Creating good picture of the hotel and representing positive image of the hotel.

. Explain the terms in a single line In-house guest, Personal grooming, Paging, Reference point, Scanty baggage, card.

• In-house guest: Guests who are staying in the hotel.
• Personal grooming: It is the process of grooming the staff in a positive manner.
• Paging: It is a process of identifying and informing about a guest.
• Reference point: It is the source from where the information is received.
• Scanty baggage: This term is generally used for a guest who comes with a light luggage.
• Registration: It is one of the formalities of filling the card at the time of registration.

 Explain in your words about Channel of communication, Skipper and Sundry Services.

• Channel of communication – It is a floe of communication within a department.
• Skipper- This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account.
• Sundry Services – These are the extra services, which are provided to the guests. For e.g. message, handling of guests