Tuesday, September 9, 2014

Interview questions-general part 3

 Explain the importance of an organization?

Organization is actually a process of combining the work of individuals or groups to fulfill a common goal of an enterprise. In a business organization, activities carried out to earn or produce asset or profit. It may be trade, commerce, industry or service.

15. What are the different types of rooms exist in a hotel?

Various types of rooms in a hotel are:
• Single Room
• Double Room / Twin Room
• Triple Room
• Dormitory
• Cabana
• Studio
• Suits - Single suits, Double suits, Duplex suit, Royal Suit, Pent house

 What is the difference between check in and check out?

Action of arriving and registering in a hotel is called check in. There are various formalities, which are involved with check in procedures i.e. allocating a room, taking guest's name, asking the guest to sign the hotel register whereas action of leaving and paying the bill after a stay in a hotel is called check out process. The formalities, which are involved with check out process, are presenting the bill and making sure it is paid, taking the room key, etc.

 What do you mean by Concierges, Errand Card, Image building?

• Concierges: It can be an employee of a hotel who serves guests with duties similar to those of a butler.
• Errand Card: It is a task card, which mentions the room number, guest name, and luggage types, which is prepared by the reception and hand over to bellboy.
• Image building: Creating good picture of the hotel and representing positive image of the hotel.

. Explain the terms in a single line In-house guest, Personal grooming, Paging, Reference point, Scanty baggage, card.

• In-house guest: Guests who are staying in the hotel.
• Personal grooming: It is the process of grooming the staff in a positive manner.
• Paging: It is a process of identifying and informing about a guest.
• Reference point: It is the source from where the information is received.
• Scanty baggage: This term is generally used for a guest who comes with a light luggage.
• Registration: It is one of the formalities of filling the card at the time of registration.

 Explain in your words about Channel of communication, Skipper and Sundry Services.

• Channel of communication – It is a floe of communication within a department.
• Skipper- This term is used for the status of a room, which indicates that a guest has left the hotel room without arranging to settle his or her account.
• Sundry Services – These are the extra services, which are provided to the guests. For e.g. message, handling of guests

Interview questions-general part 2

. What is the difference between Sun lust and Wanderlust in terms of hotel industry?

There is no much difference as both are desire to travel. Sun lust can be defined as travelling in search of sunshine/Adventure activities/Outdoor activities whereas wanderlust is the desire to travel far away and too many different places to explore those places.

Explain: Variability and Village tourism
• Variability - Services are highly variable. The quality of service depends upon how, when where and who provides them. Each time customer receives different levels of satisfaction from the same level of service; same food gives different test to different people.
• Village tourism - To utilize village and villagers for the purpose of tourism. Tourism managed and operated by villagers for the villagers. Tourism managed and operated by villagers for the villagers.

How hotels can be classified?

Hotels can be classified on the basis of:
• service and supplementary
• facilities or service (Star / Crown / Diamond )
• Location.
• number of rooms,
• types of clients,
• length of stay of clients, (Star/Crown),
• economy,
• Management.
• Plan.
• Chain
• Partnership, Franchise, Marketing, and Management

. What do you understand by accommodation?

Accommodation can be defined as a place to stay overnight. There are two types of accommodations namely serviced and non serviced. Some of them are directly related to tourism and some of them are not directly related to tourism but they provide overnight stay facility for the travelers. Service accommodations provide housekeeping facility.

What do you understand by catering?

Catering refers to food and drinks whereas catering industry refers to hospitality industry that provides foods, drinks and in certain section accommodation also. Catering establishment is an organization, which provides food with an objective to satisfy its customer. It includes two aspects;
• one food and beverage
• Other is service.

 What are different types of accommodation?

There are two types of accommodations, which are mentioned below:
• Service accommodation: This type of accommodation provides housekeeping service. Here service is provided to earn profit.
• Supplementary accommodation: This type of accommodation is not related to tourism and not registered as business organization also. They neither provide housekeeping facility nor they sell their service but they provide accommodation facility.

Interview questions-general part 1

1. What are the key skills a candidate requires to excel in the field of hotel management?
2. How will you handle a negative feedback from your irritated or dissatisfied customers?
3. What are the main responsibilities of a hotel management professional?
4. What are the various sectors in the hotel industry? Why are they important?
5. How will you arrange a business meeting or a party for very important clients?
6. What makes a good Hotel Manager?
7. What are the shifts timing at the front desk?
8. Which department is the most important aspect of the hotel? Why?
9. How will you promote your hotel?
10. How will you handle large groups of check-ins?
11. How will you train your employees?
12. Which strategy will you implement to make guests want to stay at your hotel?
13. Have you been to any of our restaurants/properties? What did you think? What would you improve or change?
14. How would you describe your management style? Your personality?
15. Tell me about your cost control abilities? What have you done to help or improve your financial results?
16. Have you ever been involved in confrontation with a guest/employee/supervisor at work? How did you resolve it?
17. What makes you an effective manager/chef?
18. What skills are required to be successful in a hotel?
19. What makes you an effective manager/chef?
20. What are the different types of cutleries used for guests in a hotel?
21. What is the different designation, hierarchy wise in full service hotel?
22. What is the different designation, hierarchy wise in limited service hotel?
23. What kind of work culture is followed in hotel industry?
24. Is it important to have practical experience in hotel industry? Why?
25. What do you mean by the term “Catering” in hotel industry?
26. How a chef checks the quality and freshness of a fish?
27. What are the responsibilities of the staff towards their guests?
28. What should a hotel employee is supposed to do if a guest misbehaves with him/her?
29. What is the official dress code followed in hotel industry?
30. What makes you so enigmatic to join hotel industry?
31. What does the term “blind baking” mean?
32. How to deal with the customers who does not understand the language?
33. What is the use of “Salt Petre” in hotel industry?
34. What does the term “Chaudfroid” means?
35. How a manager can motivate his employees to perform better?
36. What are the skills required for hotel guest service agent?
37. What are the dimensions of a wine glass?
38. What do you understand by term housekeeping in hotel industry?
39. How important are the aesthetic designs of a hotel?
40. C-Form is required for what kind of guests in hotel industry?
41. How important is the word “patience” for a hotel employee? Why?
42. What is the key to maintain “guest relations”?
43. What do you mean by “bad table service”?
44. How are hotels classified?
45. What are the various funtional areas of a hotel?
46. What is the purpose of the registration card?
47. What is an amendment slip?
48. Explain in brief Western & culinary items?
49. Explain the functioning of the food production dept.?
50. Define the organizational structure of the food production dept.
51. Define the various food textures?
52. What are the various cleaning equipments? ( manual and mechanical )
53. What is the hierarchy followed in kitchen stewarding?
54. What do you understand by restaraunt brigade?
55. What are the common methods of layouts of various meals?

Interview questions for final year students-kitchen

Interview questions for Food production

What do you mean by the term Bake?
To cook food in an enclosed oven

2.         What is Bake Blind?
To  partially or completely cook an unfilled pastry case. This is done by pricking the base of the case with a fork all over then lining the uncooked case with greaseproof paper and weighting it down with beans. Cooking is between 15 and 30 minutes, depending on the recipe.
3.         To cover a food with strips of fat, such as bacon or larding fat, which protects and bastes it during cooking? Is technically known as?
Bard
4.         what is baking?
The cooking of food/food items by converted dry heat in an oven
5.         Define braising?
Braising is defined as the cooking of whole food or large cuts in a covered container with an appropriate amount of liquid which forms the basis of the sauce. to accompany the dish. Braising usually takes place in an oven
6.         What is the purpose of Braising?
To cook meat that is too tough to roast but does not need to be cut into small pieces. Also to tenderise vegetables which contain tough cellulose.
7.         Differentiate  Brown Braising & White Braising
Brown Braising where the food is browned beforehand and dark ingredients such as brown stock or other red meat, or red wine are used.
     White Braising where the food is blanched, refreshed and cooked in a white liquid such as white stock
8.         What is meant by Blanching and refreshing
 where the food is covered with cold water, brought to boil, or as in the case of vegetables plunged into boiling liquid and rinsed under cold water to remove sediment and impurities, bitterness, and to stop discolouration.
9.         Define Boiling ?
Boiling is the cooking of foods in a liquid either at or brought to boiling point.
Although boiling appears to be a simple method of cookery care must be taken to prepare, time and finish the items

10.       Boiling gently with gentle surface motion is known as
Simmering
11.       Deep Fry means ?
The process of cooking food by immersion in hot fat or oil in a deep pan or electric fryer to give a crisp, golden coating.
12.       Fishes are also classified by their fat content give example?
White fish & Oily fish

13.       What is Oily fish?
These are the fish that are high in their fat content. E.g. eel, mackerel, salmon trout.
14.       What is White fish?
These are the fish that are low in fat content e.g. cod, hake, haddock, whiting, halibut, lemon sole, turbot.
15.       Give example for Round fish?
Cod, hake, haddock, whiting, eel, mackerel, salmon, trout.
16.       Flat fish are the fish, which have eyes on the same side of their body. They are found at great depths at the bottom of the sea can name some fish?
Halibut, lemon sole, plaice, sole, turbot.
17.       Define River fish?
 More nourishing than seawater fish e.g. eel, lamprey, etc and are also more flavourful. 
18.       Shellfish have a different classification all together. They are classified into?
 Crustacea:  Crab, crawfish, crayfish, lobster, prawns and shrimps.
 Mollousca: Cockles, mussels, oysters, scallops.
 19.       What are the points to bourn in mind while selecting the fish?
 ·           Eyes: Should be bright, full and not sunken, no slime or cloudiness.
·           Gills: Should be bright red, no bacterial slime.
·           Flesh: Should be firm, translucent and resilient so that when pressed the impression goes quickly. It should not be limp
·           Scales: Should be flat, moist and plentiful.
·           Skin: Should be covered with fresh sea slime, be smooth and moist with sheen and no abrasions or bruising and no discoloration.
·           Smell: Pleasant, no ammonia or sourness
·           Small fish when held horizontally on the palm, does not drop at the tail and remain rigid.
20.       In case you are purchasing of fish fillet what is to be checked?
The fillets should be translucent, not milky white, firm and springy to touch with no signs of discoloration. The flesh should be intact
 21.       while Frozen fish if purchased should be checked ?
·           No evidence of freezer burn
·           Undamaged packing
·           Minimum fluid loss during thawing
·           Flesh still feeling firm after thawing
22.       Fats and oils, also known as ?
Lipids
23.       Fats and oils are mixtures of?
 triglycerides
24.       What are the basics two type of fatty acids?
Saturated fatty acids & Unsaturated fatty acids
25.       What is the basic different between Saturated fatty acids & Unsaturated fatty acids?
Saturated fatty acids in which the hydrocarbon chain is saturated with hydrogen.
Unsaturated fatty acids in which the hydrocarbon chain is not saturated with hydrogen and therefore has one or more double bonds.
26.       Effect of heat :As fats are heated there are three temperatures at which noticeable changes take place. Describe it ?
(A) MELTING-POINT
 Fats melt when heated.  Since fats are mixtures of triglycerides they do not have a distinct melting-point but melt over a range of temperature.  The temperature at which melting starts is called the slip point.  Most fats melt at a temperature between 30°C and 40°C.  The melting-point for oils is below normal air temperature.  The more double bonds the lower the melting point.

(B) SMOKE-POINT
 When a fat or oil is heated to a certain temperature it starts to decompose, producing a blue haze or smoke and a characteristic acrid smell.  Most fats and oils start to smoke at a temperature around 200°C.  In general, vegetable oils have a higher smoke-point than animal fats.  Decomposition of the triglycerides produces small quantities of glycerol and fatty acids.  The glycerol decomposes further producing a compound called acrolein.  This decomposition is irreversible and, when using a fat or oil for deep frying, the frying temperature should be kept below the smoke-point.  Smoke-point is a useful measure when assessing the suitability of a fat or oil for frying purposes.  Repeated heating of a fat or oil or the presence of burnt food particles will reduce the smoke-point.  Repeated beating will also produce oxidative and hydrolytic changes in the fat and result in the accumulation of substances giving undesirable flavours to the foods cooked in the fat.

( C ) FLASH-POINT 

When a fat is heated to a high enough temperature, the vapours given off will spontaneously ignite.  This temperature is known as the flash-point.  For corn  oil the flash-point is 360°C.  A fat fire should never be put out with water; this will only spread the fire.  The heat should be turned off and the oxygen supply cut off by covering the container of burning fat with a lid or blanket.


27.       PUFA stands for?
polyunsaturated fatty acids
28.       Can you explain in detail about Margarine?
Margarine is an emulsion of water in fat.  The fat is a blend of refined vegetable oils, a portion of which has been hardened by hydrogenation to produce the desired plasticity in the final product.  Fish oils and animal fats may also be incorporated in the blend.  The hydrogenation is carried out by heating the oil in large sealed vessels under pressure. Hydrogen is bubbled into the oil and finely divided nickel, which is subsequently removed by filtration, is required as a catalyst.  The oil blend is mixed with the water phase, which is skimmed milk,  soured under controlled conditions to give the desired flavour to the product. Artificial colouring, salt and vitamins A and D are then added.  In Britain these vitamins must be added by law.  This law in necessary because margarine often replaces butter in the diet and butter is an important source of vitamins A and D.  The emulsion is formed in a machine called a votator, in which mixing and cooling occur together, and a fat of the desired consistency is produced.
29.       What is meant by Lard ?
Lard is fat extracted from pigs.  The extraction is carried out by heating or “rendering”.  Lard is almost 100% pure fat
30.       How Butter is made ?

Butter is made by churning pasteurized cream.  During churning the cream becomes more viscous and finally a mass of solid butter is produced.  The liquid by-product, known as buttermilk, is removed and the butter is mixed to give the desired consistency.  Salt and colouring matter may be added at this stage, although some butter is sold unsalted.
The churning or agitation process reverses the emulsion.  Cream is an emulsion of fat globules dispersed in a water phase.  During churning the fat globules aggregate and form a solid phase which is interspersed by small water droplets.  Butter is therefore a water-in-fat emulsion. 
31.       What are the Fat-soluble vitamins?
vitamins A, D and E.
32.       What are the basics types of Cheeses ?
            Fresh Cheeses
            Soft Cheeses
            Semi-hard Cheeses
            Hard Cheeses
            Blue Cheeses
33.       WHAT IS CHEESE ?
            Cheese is the curd of or the fresh or matured product obtained by enzyme activity and subsequent separation of whey by drainage, after coagulation of milk, cream, partly skimmed  milk, butter milk or a combination of these bases.
34.       Word cheese is derived from?
The present word cheese is derived from the old English word "Cese" and "Chiese" from the Latin "Caseus". The equivalent words in German" Kase", and French "Fromage", in Spain it is called "Queso", and in Italy "Fromaggio".
35.       Word 'Chocolate'  is derived from?
The word 'Chocolate' comes from the Mayan word xocoatl,
36.       Word ' cocoa '  is derived from?
word 'cocoa' from the Aztec cacahuatl.
37.       Cadbury's chocolate company creates the first chocolate bar In the Year Of?
1842.
38.       What is English name of “Le Gibier”
Games
39.       what are the basics two types of  “HONEY”
Heather honey or lavender honey
40.       What are the uses of honey in cooking?
Honey plays a major role in patisserie, being used in gingerbread, nonnettes (small round cakes of iced gingerbread), croquets, crisp almond biscuits(cookies), oriental cakes and various types of confectionery. Grog, egg nogg and certain liqueurs also contain honey and it is used instead of saltpeter in pickling brine for fine delicatessen meats.
41.       What are the pointes to remember While Choosing Honey
When choosing the type of honey to use, there are three factors to consider: aroma, flavor, color and body. The flowers from which the nectar is gathered influence aroma and flavor. Color can also be attributed to the flower, and varies from nearly clear to very dark. Body depends on 1) floral source and 2) how the honey is extracted from the comb and blended.
42.       Quality of lamb:

Ø         It should be compact and evenly fleshed
Ø         Should have a red colour and fine texture
Ø         There should be even distribution of surface fat, which should be hard and flaky in structure and a clear white colour.
Ø         In the young animal the bone should be pink and porous so the blood is shown when cut.

43.       List down few Popular dishes prepared from lamb?

·           Roast leg of lamb served with mint sauce
·           Irish stew
·           Mussakka
·           Shish kebab
·           Navarin de agneau
·           Shepard’s pie
·           North umbrian duck(shoulder boned and stuffed to resemble duck)
·           Crown roast
44.       Different types of chickens?
Broiler
Roasting chicken
Capons
Poussins
45.       Quality of Chicken ?

Ø         Plump breast
Ø         Pliable breast bone
Ø         Flesh firm
Ø         White skin with bluish tint
Ø         Smooth legs with small scales
46.       What are the Different Cuts of chicken?

Ø         Wings
Ø         Winglets
Ø         Thigh
Ø         Drumstick
Ø         Carcass
47.       List Some popular chicken dishes:

·           Waterzooi- soup with root vegetables, belgium
·           Buffalo chix wings- usa
·           Cock-a-leekie- scotland
·           Coq au vin-france
·           Poulet saute Chasseur- mushroom, tomato and wine-france
·           Caciatore – tomatoes and green peppers-italy
·           Marengo- with mushroom, tomatoes, crayfish and fried egg- france
·           Kiev- deep fried suprmes stuffed with herb and garlic butter
·           Tetrazini- pasta,cheese, cream and brandy-usa

48.       What are the Major components present in Meats?
·           Lean muscle
·           Connective tissue
·           Fat
·           Bones

49.       Definition of different types of pigs:

·           Stag --- male matured animal that has been castrated.
·           Barrow ---male immature animal that has been castrated.
·           Hog ---very young pigs castrated .
·           Boar --- male for breeding purpose.
·           Sow--- female which yielded progeny.
·           Gilt --- a female pig not conceived.


50.       What are the  points that are considered in general while receiving meat
·           Meat should not fatty.
·           No hair on the meat.
·           No cyst on the meat.
·           Age group
·           NO BLOOD HAEMOERRAGE
·           Abnormal thickness of fat.
·           Abrasion on the skin.
·           Contaminated carcass with dirt, hair, insects and maggots..
·           Brown pigmented ribs to be rejected.
·           Bad odor.
·           Carcass other than pale pink colour.
·           Spongy and slimy pork

51.       List down few Pork products ?

·           Bacon
·           Gammon
·           Ham
·           Forcemeat
·           Sausage
·           Salami

52.       What are the  four method of curing ham:
·           Brine pumping
·           Spray pumping
·           Brining and
·           Dry curing


53.       What do you meant by force meat?

The general definition of forcemeat is ground or pureed flesh combined with fat and seasoning and bound by the process of emulsification or by the addition of binding agents.
54.       Define SAUSAGE  ?
Sausage is a forcemeat enclosed in a tube like casing. The variety is virtually endless. Fresh sausages are made from cured meats. The meat is chopped, or diced and then it is seasoned. It is then stuffed into a casing. This is a raw product and should be cooked before eating. Country sauges, Italian sausages and goan sausages are good example of this type of sausage.
55.       What is Poaching  Why it is so?
 Cooking food either partially or completely covered by a liquid which is brought to, and maintained at a temperature just below boiling point.
Poaching is an effective way of cooking foods for both hot or cold service, not only does it produce healthy food but it enhances flavour. It can however require considerable skill and judgement particularly with complex shallow poached fish dishes. Some dishes described as poach are strictly speaking a mixture of boiling & poaching for example a whole poached salmon.
56.       What is the Purpose of poaching ?
o          the main reasons why foods are poached are because:
o          it is a fast method of cooking tender food
o          food is moved as little as possible and does not break up or fall apart
o          poaching liquid can contribute to taste and make good bases for sauces
o          keeps flavour of food well and does not add fats/oils

57.       What are the basic two  Methods of Poaching ?
 Deep Poaching &  Shallow Poaching
58.       What is Stocks ?
A stock is a flavorful extract made by cooking meat, fish or vegetables in water. Commercially stocks are prepared by simmering bones in water with addition of some flavoring agents.
59.       How stocks are Classified ?
             
·           STOCK POT
·           CHICKEN BROTH
·           VEAL BROTH
·           VEGETABLE BROTH
·           FISH STOCK
·           BROWN STOCK
·           MEAT GLACE/ GLACE DE VIANDE
·           FISH GLACE
·           JUS
·           ESSENCES


60.       How to prepare White roux?
 It is prepared by cooking flour and clarified butter for approx. 5 minutes over slow heat and stirring constantly with a whisk. It is used for Béchamel sauce and thick soups


61. The word pudding is derived from?
The word pudding probably comes from the French boudin via the Latin botellus, meaning "small sausage," referring to encased meats used in medieval puddings.[1] In the United Kingdom and some Commonwealth countries, pudding is a common term for any dessert.
62. What is a Pudding ?
A pudding is the dessert course of a meal (`pud' is used informally). In Britain, we also use the words 'dessert, 'sweet'' and 'afters'.
63. What are the well known traditional home made puddings? 
The more traditional and well known home-made puddings are apple or rhubarb crumble, bread and butter pudding, spotted dick and trifle.

64. what are the five roll systems in a flour mill ?
There are five roll systems in a flour mill: break, sizing, midds (for middling), low grade, and residue

65.Name five commonly used Lettuce in hotels
66. Name five varieties of Mushrooms used in Hotels.
67.What is the temperature of Tandoor(all the temperatures)
68.What is the length of Tandoor seekh/rod.
69.Name five chicken kebabs.
70.Name five mutton/lamb kebab.